Job Description

The Domestic Services Incharge manages all day-to-day domestic staffing operations within their assigned city. This role is responsible for sourcing domestic help through vetted vendors, verifying profiles, coordinating placements, tracking attendance, arranging replacements, and resolving operational issues for domestic staff deployed to Mohsyn customers.

Key Responsibilities

1. City-Level Domestic Staff Sourcing & Placement

Identify domestic staffing vendors in the city and maintain active working relationships.
Conduct initial screening and filtering of candidate profiles before sharing with Solutions Analysts.
Ensure candidates meet Mohsyn’s quality, reliability, and conduct standards.
Arrange timely replacements or backups in cases of no-shows, absences, or mismatches.
Maintain a city-specific pool of alternative resources for fast deployment.

2. Vendor Coordination & Quality Control

Maintain a vetted vendor list with reliability ratings, performance notes, and pricing structures.
Ensure vendors understand expectations around punctuality, professionalism, and transparency.
Report unreliable vendors to the National Manager and recommend corrective actions.
Conduct periodic market checks for new vendors to expand options.

3. Attendance & Workforce Monitoring

Track daily clock-in and clock-out timings for domestic staff deployed to customers.
Monitor leaves, absences, and late arrivals, escalating issues when needed.
Maintain accurate and timely logs that feed into Finance for payments.
Verify attendance records with customers when needed.

4. Payments Coordination

Maintain city-level tracking of recurring salaries, bonuses, advances, and one-off payments.
Ensure no payments are made without customer approval and proper documentation.
Resolve mismatches between vendor invoices and actual work performed.

5. Issue Resolution & On-Ground Troubleshooting

Respond quickly to complaints or performance concerns from customers or Solutions Analysts.
Visit customer premises when necessary to assess issues directly.
Handle disputes, expectation mismatches, or misconduct cases professionally.
Ensure timely, disciplined corrective actions.

6. Operational Discipline & SOP Compliance

Enforce adherence to domestic staffing SOPs created by the National Domestic Services Manager.
Maintain a structured reporting cadence (daily, weekly, monthly).
Escalate issues according to hierarchy and maintain documentation of all incidents.
Ensure all city-level processes are followed consistently

Required Skills & Competencies

Strong command presence and leadership skill.
Excellent discipline, punctuality, and operational rigor.
Ability to assess people quickly and accurately (street-smart operational judgment).
Strong negotiation skills with vendors and staffing agents.
Calm and decisive in high-pressure operational situations.
Strong documentation habits and attention to detail.
Ability to coordinate effectively with diverse stakeholders.
Integrity, maturity, and confidentiality in handling sensitive household situations.

Qualifications

3-5 years of service experience with leadership or administrative responsibilities.
Experience in people management, staffing coordination, or operations preferred.
Ability to travel within the city extensively for vendor checks, resource deployments, and issue resolution.
Comfortable using WhatsApp, spreadsheets, basic digital tools, and CRM updates.
Strong communication skills in Urdu; basic English preferred.

Performance Indicators

Speed and reliability of domestic staff placement.
Attendance accuracy and reduction in no-shows.
Vendor reliability and quality improvement.
Customer satisfaction with domestic services.
Number and resolution speed of escalations.
Accuracy of financial and attendance logs.
Compliance with SOPs and reporting requirements.

Why This Role Matters

Domestic staffing is one of Mohsyn’s most sensitive services. The Domestic Services Incharge ensures trust, discipline, reliability, and high operational readiness at the city level—directly influencing customer satisfaction and long-term retention.

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